Cloud Computing: The Issue of Service Quality: An Overview of Cloud Service Level Management Architectures.
Gianmario MottaLinlin YouDaniele SaccoNicola SfondriniPublished in: ICSSI (2013)
Keyphrases
- cloud computing
- service quality
- service level
- service providers
- service level agreements
- cloud storage
- data management
- call center
- computing resources
- customer satisfaction
- cloud computing environment
- distributed computing
- lead time
- data center
- big data
- information systems
- supply chain
- management system
- cloud services
- user satisfaction
- business models
- electronic commerce
- software as a service
- private cloud
- cloud platform
- computing platform
- decision making
- map reduce
- database
- database systems
- decision support
- total cost
- quality of service
- computing paradigm
- computing infrastructure
- probability distribution
- cloud infrastructure