Mining customer care dialogs for "daily news".
Shona DouglasDeepak AgarwalTirso AlonsoRobert M. BellMazin G. RahimDeborah F. SwayneChris VolinskyPublished in: INTERSPEECH (2004)
Keyphrases
- transactional data
- web news
- daily activities
- customer knowledge
- long term
- text mining
- financial news
- web mining
- frequent itemsets
- electronic commerce
- customer behavior
- health care
- data mining
- web logs
- knowledge discovery
- conversational agent
- online news
- sequential patterns
- service times
- customer service
- user generated content
- frequent patterns
- association rule mining
- data analysis
- keywords
- machine learning