Integrated feedback control reporting for improving quality of technical service reporting in IT service management.
Ahmad Tabeh KhalilianOthman IbrahimMehrbakhsh NilashiPublished in: Telematics Informatics (2017)
Keyphrases
- feedback control
- optimal control
- closed loop
- service quality
- service providers
- adaptive control
- data analysis
- fractional order
- web services
- open loop
- business intelligence
- inverted pendulum
- quality assessment
- service management
- service provision
- incident management
- real time
- dynamic programming
- high quality
- service delivery
- optimization algorithm
- state space
- reinforcement learning
- learning algorithm
- linear time invariant
- machine learning