When does Relevance Mean Usefulness and User Satisfaction in Web Search?
Jiaxin MaoYiqun LiuKe ZhouJian-Yun NieJingtao SongMin ZhangShaoping MaJiashen SunHengliang LuoPublished in: SIGIR (2016)
Keyphrases
- user satisfaction
- web search
- relevance ranking
- result lists
- information systems
- search experience
- web search engines
- search engine
- document relevance
- service quality
- user clicks
- information retrieval
- web pages
- search result
- perceived usefulness
- search queries
- customer satisfaction
- perceived quality
- objective measures
- information quality
- technology acceptance
- user perceptions
- quality attributes
- personalized search
- anchor text
- web queries
- relative importance