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Towards semi-automatic human performance evaluation: The case study of a contact center.

Andrea BrunelloFernando JiménezEnrico MarzanoJosé PalmaGracia SánchezGuido Sciavicco
Published in: Intell. Data Anal. (2018)
Keyphrases
  • semi automatic
  • case study
  • fully automatic
  • gold standard
  • domain ontology
  • semantic annotation
  • ontology mapping
  • semi automatically
  • design rationale
  • software development
  • medical knowledge