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Identifying Psychophysiological Pain Points in the Online User Journey: The Case of Online Grocery.

Caroline Giroux-HuppéSylvain SénécalMarc FredetteShang-Lin ChenBertrand DemolinPierre-Majorique Léger
Published in: HCI (21) (2019)
Keyphrases
  • online learning
  • user satisfaction
  • internet users
  • online services
  • genetic algorithm
  • web search
  • user interaction
  • information seeking
  • user input