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Methodology for process improvement through basic components and focusing on the resistance to change.

José Antonio Calvo-ManzanoGonzalo Cuevas AgustínGerzón GómezJezreel MejiaMirna MuñozTomás San Feliu
Published in: J. Softw. Evol. Process. (2012)
Keyphrases
  • process improvement
  • software process
  • root cause
  • knowledge management
  • software process improvement
  • business process
  • process model
  • conceptual model