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A Million Tweets Are Worth a Few Points: Tuning Transformers for Customer Service Tasks.

Amir HadifarSofie LabatVéronique HosteChris DevelderThomas Demeester
Published in: NAACL-HLT (2021)
Keyphrases
  • customer service
  • customer behavior
  • point sets
  • inventory control
  • databases
  • social media
  • customer satisfaction
  • real time
  • cooperative
  • information technology
  • feature points
  • behavior patterns