Process Mining and Root Cause Analysis for Detecting Inefficiencies in Business Processes: an Applied Case in a Brazilian Telecommunications Provider.
Luiz Fernando Puttow SouthierEsther Maria Rojas KruggerCleiton dos Santos GarciaEdson Emílio ScalabrinPublished in: CSCWD (2023)
Keyphrases
- business processes
- process mining
- business process
- process model
- event logs
- web services
- root cause analysis
- competitive advantage
- business process management
- business applications
- workflow management systems
- business process models
- formal concept analysis
- inter organizational
- workflow systems
- workflow processes
- expert systems
- business process modeling
- workflow model
- machine learning