Human-in-the-Loop Conversation Agent for Customer Service.
Peteris PaikensArturs ZnotinsGuntis BarzdinsPublished in: NLDB (2020)
Keyphrases
- customer service
- human agent
- conversational agents
- human communication
- conversational agent
- multi agent
- artificial agents
- inventory control
- agent interactions
- virtual agents
- intelligent agents
- multi agent systems
- customer satisfaction
- customer support
- software agents
- distributed multi agent systems
- autonomous agents
- multiagent systems
- pedagogical agents
- agent model
- human users
- customer behavior
- turn taking
- governmental organizations
- human computer
- call center
- social interaction
- electronic commerce
- decision making
- real time