Service Cost and Utilization rate Optimization in Service Systems.

Kei Yamagishi Tad Gonsalves Kiyoshi Itoh

Published in: Trans. SDPS (2009)

Keyphrases

service systems
service oriented
service level
web technologies
service requests
call center
total cost
enterprise systems
queueing model
arrival rate
heavy traffic
queue length
service selection
random walk
markov chain
end users
web services