Business Process Management in Public Administrations - The PICTRUE Approach.
Jörg BeckerDaniel PfeifferMichael RäckersPhilippe FuchsPublished in: PACIS (2007)
Keyphrases
- business process management
- public administration
- enterprise architecture
- e government
- business processes
- business process
- public sector
- digital government
- information systems
- government services
- policy making
- service oriented
- emergency management
- information and communication technologies
- business rules
- learning technologies
- developing countries
- end to end
- knowledge management
- management system
- web services