Knowledge Management in Public Web Call Centres.
Vincenzo AmbriolaSilvia BertagniniLetizia PratesiPublished in: KMGov (2003)
Keyphrases
- knowledge management
- semantic web
- web based learning
- website
- web pages
- web applications
- web content
- web technologies
- software development
- web data
- web mining
- linked data
- knowledge engineering
- artificial intelligence
- user generated content
- social software
- web scale
- databases
- wiki technology
- web documents
- information sources
- end users
- case study
- information systems
- machine learning
- web search
- web users
- information technology
- web intelligence
- digital libraries
- keywords
- e learning
- web information
- open access