Customer Satisfaction with Order Fulfillment in E-Retail Supply Chains in China: An Empirical Study.

Yilin Xie Linda L. Zhang

Published in: IEEM (2020)

Keyphrases

supply chain
customer satisfaction
bullwhip effect
supply chain management
lead time
service quality
inventory management
decision making
small and medium enterprises
economic order quantity
real time
planning horizon
customer demand
supplier selection
uncertain demand
small and medium size