EmoTwiCS: a corpus for modelling emotion trajectories in Dutch customer service dialogues on Twitter.
Sofie LabatThomas DemeesterVéronique HostePublished in: Lang. Resour. Evaluation (2024)
Keyphrases
- customer service
- social media
- english words
- inventory control
- social networks
- spontaneous speech
- customer behavior
- customer satisfaction
- moving objects
- facial expressions
- trajectory data
- online social networks
- social networking
- governmental organizations
- databases
- user generated content
- information exchange
- image sequences