The acceptance and diffusion of the innovative smart phone use: A case study of a delivery service company in logistics.
Jengchung V. ChenDavid C. YenKuanchin ChenPublished in: Inf. Manag. (2009)
Keyphrases
- smart phones
- private cloud
- mobile phone
- mobile devices
- case study
- customer service
- mobile platform
- mobile applications
- service delivery
- processing power
- content delivery
- service providers
- mobile services
- management system
- mobile platforms
- handheld devices
- call center
- wifi
- cloud computing
- supply chain
- information delivery
- android platform
- web services
- behavior analysis
- service quality
- anisotropic diffusion
- public services
- mobile robot
- context aware
- data processing
- customer support
- manufacturing companies