Customer Assistance Services for Simulated Shopping Scenarios.
Florian MesserschmidtAndreas D. LattnerIngo J. TimmPublished in: KES-AMSTA (2009)
Keyphrases
- customer service
- point of sale
- service providers
- service composition
- service requirements
- internet shopping
- web services
- potential customers
- service oriented
- end users
- service quality
- service discovery
- customer data
- information services
- data mining
- customer relationship management
- ubiquitous computing
- customer support
- electronic commerce
- context aware
- knowledge management
- service oriented architecture
- location aware
- customer behavior
- marketing campaigns
- mobile payment
- shopping mall
- website