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Introducing ITIL Framework in Small Enterprises: Tailoring ITSM Practices to the Size of Company.
Abir El Yamami
Khalifa Mansouri
Mohammed Qbadou
El Hossein Illoussamen
Published in:
Int. J. Inf. Technol. Syst. Approach (2019)
Keyphrases
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main contribution
case study
databases
theoretical framework
conceptual framework
database