Service delivery through mobile-government (mGov): Driving factors and cultural impacts.
Mahmud Akhter ShareefVinod KumarYogesh Kumar DwivediUma KumarPublished in: Inf. Syst. Frontiers (2016)
Keyphrases
- service delivery
- organizational culture
- mobile technologies
- e government
- service management
- multimedia services
- online services
- end to end
- life cycle
- government agencies
- service provision
- government services
- public sector
- web services
- mobile phone
- mobile devices
- mobile applications
- change management
- e learning
- mobile learning
- public services
- m learning
- public administration
- mobile users
- developing countries
- mobile services
- learning activities
- learning environment
- database systems