Keyphrases
- call center
- decision model
- service level
- decision problems
- decision making
- arrival rate
- service quality
- asymptotically optimal
- heavy traffic
- decision models
- customer service
- decision makers
- queue length
- service systems
- customer relationship management
- agent technology
- service times
- decision theory
- influence diagrams
- information processing
- queueing model
- supply chain
- cooperative