A Web Information System to Improve the Digital Library Service Quality.
Francisco Javier CabrerizoMaría Ángeles MartínezJavier López GijónFrancisco ChiclanaEnrique Herrera-ViedmaPublished in: ICSSE (2015)
Keyphrases
- service quality
- digital libraries
- information systems
- user satisfaction
- service providers
- customer satisfaction
- website
- information access
- online shopping
- information quality
- electronic commerce
- web pages
- bibliographic information
- competitive environment
- quality of service
- end users
- decision making
- information resources
- semantic web
- competitive advantage
- data model
- web services
- digital collections
- database