Reasoning about attitudes of complaining customers.
Boris A. GalitskyPublished in: Knowl. Based Syst. (2006)
Keyphrases
- attitudes toward
- service providers
- customer satisfaction
- spatial reasoning
- formal theory
- customer behavior
- qualitative reasoning
- call center
- single server
- purchasing behavior
- customer requirements
- cost efficient
- genetic algorithm
- marketing strategies
- causal reasoning
- customer relationship management
- individual differences
- switching costs
- cognitive effort
- online retailers
- information systems