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A generic service ordering interface for the customer-to-service provider environment.
Adrian Tang
Young Bae Choi
Deokjai Choi
Oh-Young Kang
Hai Feng Weng
Published in:
NOMS (1996)
Keyphrases
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service providers
service quality
web services
service provision
end users
cloud computing
client server architecture
service requests
user interface
electronic commerce
customer satisfaction
call center
customer service
incident management
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