Engineering Adaptive IT Service Support Processes Using Meta-modeling Technologies.
Beijun ShenXin HuangKai ZhouWenwei TangPublished in: ICSP (2010)
Keyphrases
- support systems
- service management
- workflow technology
- end users
- development processes
- learning spaces
- value added services
- software engineering
- emerging technologies
- workflow systems
- seamless integration
- mashup
- web environment
- enabling technologies
- data mining
- ubiquitous computing environments
- knowledge management
- management system
- mobile devices
- computer science
- artificial intelligence