Quantification and Mitigation of Directional Pairwise Class Confusion Bias in a Chatbot Intent Classification Model.
Sudhashree SayenjuRamazan AygunJonathan BoardmanDuleep Prasanna Rathgamage DonYifan ZhangBill FranksSereres JohnstonGeorge LeeDan SullivanGirish ModgilPublished in: Int. J. Semantic Comput. (2022)