Banks and Business Customers: The Y2K Problem.
Andrew CampbellPublished in: J. Inf. Law Technol. (1999)
Keyphrases
- banking industry
- financial services
- return on investment
- information technology
- commercial banks
- banking services
- direct marketing
- money laundering
- business partners
- internet banking
- risk management
- customer relationship management
- business opportunities
- information systems
- customer behavior
- cost efficient
- software vendors
- business activities
- customer support
- data mining
- customer base
- customer data
- business processes
- credit risk
- customer satisfaction
- data mining applications
- decision making
- service providers
- marketing campaigns
- business intelligence
- customer retention
- electronic commerce
- potential customers
- customer service
- credit card
- customer loyalty