The State of Client-Centered Public Service Delivery in the Netherlands.

Jurjen Jansen Sjoerd de Vries Thea van der Geest Rex Arendsen Jan van Dijk

Published in: EGOV (2009)

Keyphrases

service delivery
e government
public services
service management
end to end
service provision
databases
life cycle
artificial intelligence
case study
learning environment
mobile devices
public sector
government information