Customers' Use of Documentation: The Enduring Legacy of Print.
Karl L. SmartKristen Bell De TienneMatthew E. WhittingPublished in: SIGDOC (1998)
Keyphrases
- legacy systems
- customer satisfaction
- marketing strategies
- reverse engineering
- customer service
- customer preferences
- source code
- information systems
- customer behavior
- artificial intelligence
- service providers
- customer relationship management
- database
- cost efficient
- website
- social networks
- customer demand
- single server queue
- potential customers
- business opportunities