/1 queue with impatient customers.
Jongho BaeSunggon KimPublished in: Queueing Syst. Theory Appl. (2010)
Keyphrases
- call center
- arrival rate
- heavy traffic
- single server
- poisson arrivals
- queue length
- service times
- single server queue
- queueing model
- holding cost
- arrival process
- asymptotically optimal
- steady state
- service rates
- service systems
- queue size
- queueing systems
- queueing networks
- customer classes
- state dependent
- fluid model
- customer service
- customer satisfaction
- markov modulated
- optimal capacity
- traffic intensity
- service level
- service providers
- marketing strategies
- waiting times
- finite buffer
- service requirements
- arrival processes
- markov chain
- queuing systems
- customer behavior
- hazard rate
- finite capacity
- loss probability
- customer support
- reinforcement learning
- special case