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Stochastic Optimization for Adaptive Labor Staffing in Service Systems.
Prashanth L. A.
H. L. Prasad
Nirmit Desai
Shalabh Bhatnagar
Gargi Banerjee Dasgupta
Published in:
ICSOC (2011)
Keyphrases
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service systems
stochastic optimization
multistage
web technologies
service level
call center
service oriented
robust optimization
enterprise systems
arrival rate
heavy traffic
learning algorithm
search space
response time
queue length
queueing model