Measuring E-Learners' Perceptions of Service Quality.
Silvester IvanajGrâce-Blache NganminiAlain AntoinePublished in: J. Organ. End User Comput. (2019)
Keyphrases
- service quality
- customer satisfaction
- service providers
- electronic commerce
- learning environment
- subjective norm
- quality of service
- user satisfaction
- positive feedback
- learning experience
- learning process
- learning styles
- collaborative learning
- language learning
- e learning
- information quality
- job satisfaction
- call center
- information systems
- learning activities
- competitive advantage
- online shopping
- attitudes toward
- foreign language
- competitive environment
- incident management
- learning outcomes
- online learning
- database