Customers' abandonment strategy in an M / G / 1 queue.
Eliran SherzerYoav KernerPublished in: Queueing Syst. Theory Appl. (2018)
Keyphrases
- service times
- queue length
- single server
- heavy traffic
- steady state
- arrival rate
- queueing model
- single server queue
- arrival process
- call center
- queueing systems
- queueing networks
- state dependent
- queue size
- stationary distribution
- service rates
- poisson arrivals
- waiting times
- special case
- markov chain
- offered load
- fluid model
- asymptotically optimal
- random variables
- finite buffer
- arrival processes
- holding cost
- service systems
- search strategy
- customer service
- service requirements
- website
- priority scheduling