A core reference ontology for the customer relationship domain.
Diego MagroAnna GoyPublished in: Appl. Ontology (2012)
Keyphrases
- domain specific
- domain ontology
- specific domains
- domain knowledge
- semantic web
- electronic commerce
- domain experts
- domain models
- ontological knowledge
- semantic network
- customer satisfaction
- formal ontologies
- knowledge domains
- semantic annotation
- expert systems
- legal ontologies
- databases
- relevant concepts
- medical domain
- semantic information
- knowledge base