Information technology adoption for service innovation practices and competitive advantage: the case of financial firms.
Ja-Shen ChenHung-Tai TsouPublished in: Inf. Res. (2007)
Keyphrases
- competitive advantage
- service quality
- business information
- case study
- knowledge management
- web services
- intellectual capital
- decision making
- information technology
- technological innovation
- factors influencing
- information sharing
- market share
- financial services
- technology adoption
- customer relationship management
- databases
- service providers
- contextual information
- learning process
- information systems