Multi-modal fusion for business process prediction in call center scenarios.
Long ChengLi DuCong LiuYang HuFang FangTomás WardPublished in: Inf. Fusion (2024)
Keyphrases
- business process
- call center
- business processes
- multi modal fusion
- ws bpel
- service level
- business process models
- process model
- business process modeling
- workflow model
- web services
- service quality
- service oriented architecture
- business rules
- real world
- business process management
- workflow management systems
- case study
- process mining
- workflow technology
- artificial intelligence