Cloud Service Quality Model: A Cloud Service Quality Model based on Customer and Provider Perceptions for Cloud Service Mediation.
Claudio GiovanoliPublished in: CLOSER (2019)
Keyphrases
- service quality
- customer satisfaction
- service providers
- cloud computing
- electronic commerce
- cloud services
- quality of service
- information quality
- customer requirements
- call center
- user satisfaction
- competitive advantage
- online shopping
- conceptual framework
- competitive environment
- service level agreements
- e learning
- job satisfaction
- data center
- management system
- end users