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A Bayesian Network-based customer satisfaction model: a tool for management decisions in railway transport.
Subrata Chakraborty
Kerrie L. Mengersen
Colin J. Fidge
Lin Ma
David Lassen
Published in:
Decis. Anal. (2016)
Keyphrases
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management system
customer satisfaction
conceptual model
decision making
study proposes
database
bayesian networks
probabilistic model
decision support
evaluation model