The relationship between IR effectiveness measures and user satisfaction.
Azzah Al-MaskariMark SandersonPaul D. CloughPublished in: SIGIR (2007)
Keyphrases
- user satisfaction
- information systems
- information retrieval
- objective measures
- kolmogorov smirnov
- service quality
- evaluation measures
- perceived quality
- perceived usefulness
- information retrieval systems
- information quality
- structural equation modeling
- customer satisfaction
- quality attributes
- databases
- retrieval model
- user perceptions
- search engine
- post hoc analysis