On first-come, first-served queues with two classes of impatient customers.
Ivo AdanBrett A. HathawayVidyadhar G. KulkarniPublished in: Queueing Syst. Theory Appl. (2019)
Keyphrases
- service times
- call center
- arrival rate
- service rates
- single server
- steady state
- processor sharing
- queue length
- asymptotically optimal
- priority queue
- heavy traffic
- poisson arrivals
- waiting times
- arrival process
- random variables
- queueing model
- single server queue
- queueing networks
- markov chain
- learning algorithm
- arrival processes
- potential customers
- queueing systems
- stationary distribution
- service providers
- special case