How increased social presence through co-browsing influences user engagement in collaborative online shopping.
Jie WeiStefan SeedorfPaul Benjamin LowryChristian ThumThimo SchulzePublished in: Electron. Commer. Res. Appl. (2017)
Keyphrases
- online shopping
- user engagement
- social presence
- collaborative learning
- social learning
- computer mediated
- computer mediated communication
- user experience
- customer satisfaction
- social interaction
- user satisfaction
- instant messaging
- distance learning
- service quality
- discussion forums
- user interaction
- content analysis
- online learning
- communication tools
- learning outcomes
- positive effects
- computer supported collaborative learning
- knowledge building
- learning process
- user centric
- learning goals
- learning community
- language learning
- factors affecting
- knowledge sharing
- group discussion