Organising Municipal e-Government Systems: A Multi-facet Taxonomy of e-Services for Citizens and Businesses.
Yannis CharalabidisDimitris AskounisGeorge GionisFenareti LampathakiKostas S. MetaxiotisPublished in: EGOV (2006)
Keyphrases
- e government
- government services
- public services
- service delivery
- public sector
- public organizations
- public administration
- electronic government
- government websites
- digital government
- service provision
- government agencies
- governmental organizations
- government information
- developing countries
- information infrastructure
- service offerings
- information sharing
- internet access
- government organizations
- website
- service oriented
- online services
- knowledge management
- web services
- federal agencies
- small to medium sized
- real world
- service quality
- federal government
- software engineering
- decision making