Behavioural Understanding of Hospital Service Quality: Organisational Learning and Organisational Innovativeness.
Thilageswary ArumugamShamini ArumugamPublished in: ICMHI (2020)
Keyphrases
- service quality
- organisational learning
- technology acceptance
- customer satisfaction
- information systems
- service providers
- group level
- socio technical
- user satisfaction
- knowledge management
- information quality
- electronic commerce
- quality of service
- call center
- job satisfaction
- real time
- incident management
- competitive advantage
- database systems
- competitive environment