Deployment of Semantic Analysis to Call Center.
Takahiro KawamuraPublished in: ISWC (Industry Track) (2014)
Keyphrases
- semantic analysis
- call center
- service level
- natural language
- natural language processing
- asymptotically optimal
- semantic information
- service quality
- arrival rate
- natural language understanding
- syntactic analysis
- agent technology
- heavy traffic
- queue length
- databases
- real time
- dynamic programming
- training data
- information retrieval