Performance Evaluation of Call Center Agents by Neural Networks.
Hui-Huang HsuTe-Chan ChenWei-Tsung ChanJung-Kuei ChangPublished in: AINA Workshops (2016)
Keyphrases
- call center
- neural network
- agent technology
- multi agent systems
- multi agent
- multiagent systems
- service level
- multiple agents
- cooperative
- software agents
- asymptotically optimal
- autonomous agents
- intelligent agents
- back propagation
- dynamic environments
- customer service
- service systems
- resource allocation
- heavy traffic
- neural network model
- service quality
- artificial neural networks
- probability distribution
- arrival rate
- customer support
- electronic commerce
- fuzzy logic
- decision making
- learning algorithm