Software Development and Customer Satisfaction: A Systematic Literature Review.
Rozaliya AmirovaIlya KhomyakovRuzilya MirgalimovaAlberto SillittiPublished in: TOOLS (2019)
Keyphrases
- literature review
- customer satisfaction
- software development
- case study
- service quality
- information systems development
- online shopping
- fuzzy theory
- customer service
- software systems
- software engineering
- marketing strategies
- software projects
- agile methods
- current issues
- user satisfaction
- development process
- customer reviews
- public libraries
- core competence
- customer retention
- product design
- databases
- design science
- software architecture
- customer data
- systems development
- requirements engineering
- internet banking
- real world
- data sets
- database