Evaluation and Monitoring of Service Quality: Discussing Ways to Meet INSPIRE Requirements.
Christian SeipRalf BillPublished in: Trans. GIS (2016)
Keyphrases
- service quality
- customer satisfaction
- customer requirements
- user satisfaction
- service providers
- electronic commerce
- competitive advantage
- online shopping
- competitive environment
- evaluation method
- fuzzy comprehensive evaluation method
- quality of service
- evaluation model
- monitoring system
- information systems
- incident management
- real time
- job satisfaction
- web services