Security versus convenience? An experimental study of user misperceptions of wireless internet service quality.
Byung Cho KimYong Wan ParkPublished in: Decis. Support Syst. (2012)
Keyphrases
- service quality
- user satisfaction
- wireless internet
- service providers
- customer satisfaction
- information systems
- user interface
- electronic commerce
- user interaction
- user preferences
- end users
- quality of service
- databases
- competitive environment
- information quality
- database
- wifi
- location information
- current situation
- situation awareness
- user experience
- data sources