Factors Influencing Artificial Intelligence Conversational Agents Usage in the E-commerce Field: A Systematic Literature Review.
Ahlam AlnefaieSonika SinghAhmet Baki KocaballiMukesh PrasadPublished in: ACIS (2021)
Keyphrases
- factors influencing
- literature review
- conversational agents
- artificial intelligence
- factors affecting
- conversational agent
- case study
- natural language interfaces
- electronic commerce
- human communication
- current issues
- public libraries
- computational intelligence
- intelligent systems
- intelligent agents
- real world
- business models
- web services
- technology adoption
- dialog systems