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Structure of Service Level Agreements (SLA) in IT Outsourcing: The Construct and Its Measurement.
Jahyun Goo
Dan Jong Kim
Bongsoon Cho
Published in:
AMCIS (2006)
Keyphrases
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service level agreements
service providers
business process
cloud computing
quality of service
service level
service oriented
database
databases
information systems
decision making
metadata
web services
case study
database systems
business processes