Client Satisfaction versus Profitability: An Empirical Analysis of the Impact of Formal Controls in Strategic Outsourcing Contracts.
Nishtha LangerDeepa ManiKannan SrikanthPublished in: ICIS (2013)
Keyphrases
- information technology
- outsourced databases
- information systems
- case study
- service providers
- principal agent
- supply chain
- client server
- business process
- supplier selection
- service quality
- formal model
- decision making
- user satisfaction
- formal specification
- mathematical theory
- social networks
- moral hazard
- databases
- database
- knowledge management
- multimedia
- risk management
- customer satisfaction
- real time